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Universal Energy Scam: Rates Higher than Local PUC (149 posts)

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diabolic
New Member Registered	Universal Energy is the worst company. they trick people into signing long term contracts with all their biased crap about energy prices going up. When in the end, it comes to how much money the stupid fat bald head of the company makes and stupid sales rep who is always scouting from door to door for the next innocent victim. i don't know who'd work for such a scam company and even if they do get decent commission, could they sleep at night knowing they spend the hard earned money of canadians all over. Decent hard working people with the least amount of moral will never work for such a scam company and all the scam artists that makes up that pyramid. hope you go bankrupt!
quote / posted 27 May 2008 8:07 PM
kingstonstudent
New Member Registered	Hello, i as well have unknowingly fallen for this scam, as litterally i didnt know until i was informed 8 months later that i was contracted with them and because i am a student and cancelled my utilities and moving for the summer, was told i owe 1261.61 for the cancellation fee with Universal Power. apparently my housemate signed the papers from the door to door sales person just to get him to leave (because i was away at work) as well as apparently confirmed over the phone (because again i was at work) even tho all utilities are under my name and not hers. i remember recieving that 25 dollar cheque in the mail and by signing it is signing into the contract, so naturally i tore it up and threw it away, not thinking anything about it at the time, now i have a credit recovery company coming after me from universal power saying i owe the 1261.61 im looking for any help or others experience that could get rid of this rediculous charge i wasnt even aware of, i have phoned them and requested that any copy of signed documents or contract and the recorded phone conversation be emailed to me but have received nothing yet. i am planning on going to my university free legal aid and seeing what can be done, or if i will need a lawyer. thanks anyone that can help
quote / posted 12 June 2008 3:28 AM
onique
New Member Registered	Hi there, We signed with them about 2 years ago when we had both electricity and gas which made sense at the time. We have since moved to a house that only has electricity and our bill is ridiculous and it doesn`t even amount to the fixed rate we were promised I have emailed them asking how much it would cost to cancel our contract who knows what will happen now!
quote / posted 20 June 2008 7:41 AM
karann86
New Member Registered	Hi, i used to work at UE before. What i dont understand is how shallow some of the people i talked to were, why would you not, want to save money. UE allows reduces your prices if the market prices reduce. what you guys are looking for, is short term instead of longterm/
quote / posted 20 June 2008 6:53 PM
onique
New Member Registered	Karann86. Ok if I understand you correctly if I call UE right now and say you have locked me at 9.59 kw but Hydro right now is charging 5.59, they will reduce our rate?
quote / posted 21 June 2008 7:43 AM
nadjam
New Member Registered	I question that one too, about UE agreeing to reduce your rates. Last year, I switched my hydro to BullFrog Power. It was a conscious choice, as I want to do more for the environment and use green power. I pay 8.9 cents/kwh. I know this is more than what Toronto Hydro charges, but it is for the environment. What I don't understand is that UE charges even more than that, and locks you in for that same high rate, and it's not green electricity. BullFrog actually lowered my rate last year (from 9.2/kwh), and as more windmills come online, the prices will drop even more. When the UE guy came to our door last month, he completely criticizedBullfrog, and even told my husband that they were a fly-by-night company, they charge too much, and they wouldn't be around much longer. Funny coming from a company that scams people they way they do! At least if I decide I don't want to be with Bullfrog any more, I can just cancel my contract, no penalty and go back to Toronto Hydro. That's what a respectable company should do. Bullfrog is gaining huge momentum through positive word of mouth and they are building fantastic loyalty. That's a lot more than I can say for Universal Energy!
quote / posted 23 June 2008 10:32 AM
tiro
New Member Registered	I recently got scammed into signing one of their applications at the door just to get them away. Feeling pretty dumb about it now. Anyways, I've received two phone calls to "reaffirm" the contract but I've told them I wasn't ready to proceed both times. I finally had a chance to look into it and found this site and read into their tactics. I called them this morning to cancel and really got the run around. Finally they cancelled my application but HUNG UP before I could get a confirmation number. I called back and basically was told some bull about technical difficulties and that the cancellation number wasn't available. I was very persistance and the rep finally let up and gave me A number... but based on their overall dishonesty, I am questioning whether it is the right number. I then emailed them to reconfirm my cancellation and to request my bill back. For those of you who've cancelled before what is the format of the cancellation number for UE? I was given my application number (that is on the signed application from the door) with a "C" at the end. Is this the same for those of you who've successfully cancelled?
quote / posted 24 June 2008 4:06 PM
jang
New Member Registered	I was approached by a sales rep from UE this evening. I did show the sales rep a copy of the utility bill but did not sign on the application form. Even so, I am not feeling comfortable about this as I am concern that they can forge the signature? What are my options now? Do I need to call UE to get a cancellation number? Not sure if I can do this as I did not sign anything and I do not have any application number to quote to the customer service. I am planning to just call my local provider to let them know not to switch my account over to other company. What else do I need to do in order to ensure that I am entering into a contract that I did not sign on?
quote / posted 03 July 2008 8:14 PM
patrick
New Member Registered	Someone please help, My mom got sucked into this scam and she's on disability. From Ontario Mississauga. They came to our door and lied about smart meters, told my mother she had to sign some contract for her electricity bill or else she'll be charged more money. They are taking 3x more now on every bill and she's on disability. I called the electricity company (enersource)and complained about it, they kept talking about the government wants to introduce a smart meter system that will charge us more money and that this protection plan she's paying over $100 is a security, etc. I complained to them why the hell are they charging people for a protection plan 2 years before the government is introducing a smart meter? what if she wants to opt out of this contract? they said she'd have to pay $800 so they could recover their losses. alchemismo@gmail.com
quote / posted 22 July 2008 9:00 AM

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