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KingstonKitten, Kingston
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posted in Universal Energy Scam: Rates Higher than Local PUC
20 August 2006 8:02 PM
Have you been scammed by the Universal Energy Corporation? Someone from their corporation knocked at my door on April 12, 2006. I live in a "security" apartment building in which solicitation is prohibited. The landlord has signs posted stating that fact. Before I even opened the door more than a crack with the chain on and before I could ask him, the man immediately advised me that he was not a salesman. I told him that solicitation was prohibited in the building and I would not open my door to "salespersons". He advised and repeatedly assured me that he was there to inform consumers about the deregulation of utilities by the Provincial Government, how the first increase in July would be from 5 cents/kwh to 10 cents/kwh (100% increase) , and how it would increase by 2008 to 20 cents/kwh (400% increase). He further advised he was acting as a consumer advocate and stated that, if I signed up immediately for a "fixed rate", I would be protected from the bloated electricity rate increases, by having my rate frozen at 8.63 cents/kwh. While he was here, we discussed many different ways to conserve energy (not just electricity), and I told him many of the ways I personally conserve energy, for example by using all fluorescent bulbs. Several times I again asked if he was a salesman just to be sure, and he repeatedly assured me he was not, that he was a consumer advocate, going door-to-door to simply educate consumers. He certainly educated me! Like a moron, I even offered and served him a cold beverage believe it or not, while this "jerk was nailing me to the barn door".
I received my Electric bill from the local utilities company in July. The rate had increased from 5 to 5.8 cents/kwh. I had unknowingly signed a "contract" with an independent utility company for a much higher rate, without even knowing it! Of course he did not tell me that!!!!!! Someone please advise me if you think I am wrong about this. The document which allegedly fixed my electric rate at 8.63 cents/kwh is supposed to protect me and keep my electricity rates frozen at a fixed rate, subsequently saving me money immediately and forever. The Ontario Energy Board set the rate at 5.8 cents/kwh. Am I actually saving money??? Of course not. It is costing me nearly 3 cents/kwh more than that set out by the Provincial Government OEB, all profit to Universal Energy, especially since the billing is still done by the local utility company!
That was on July 14/06. Straight away, I contacted Universal Energy to file a complaint and cancel the contract immediately. They refused to cancel it. I was told that I would have to contact their Compliance Dept. When I asked to be transferred to the Dept., I was advised they have no telephone extension and, even if they did, there was no one on site to speak with at any time. I asked for an e-mail address, so I could cancel the contract immediately and was advised they have no e-mail address. I was provided with an address and told that I had to fax or send a letter by "snail mail" to cancel. I asked to speak with a manager or someone in a position of authority, but the woman to whom I was transferred was equally uncooperative about all of my above concerns.
Immediately I telephoned the Ontario Energy Board and lodged an official complaint. Jeremy at OEB advised me that the way I was treated was typical and advised me to send the letter to Vanessa Anesetti, the Manager at Universal. I did it that afternoon. As of today, Wed. Aug. 16, 2006, they are refusing to cancel the contract, even though I have repeatedly explained how their rep misrepresented himself right from the beginning. They refuse to put anything in writing and are argumentative, insolent, and uncooperative on the phone. I have spoken with others at their office, but mostly with Anesetti.
Please go to http://universalenergycorpscam.blogspot.com/ to see some of the e-mail complaints I have made, not only to Universal Energy, but also the OEB and even Premier McGuinty. This information will be posted there, followed by copies of some of my correspondences and written complaints.
I am sure that I am not the only person, not only in Kingston, but also in Ontario, who is being scammed by these people. You may file complaints with the Ontario Energy Board at www.oeb.gov.on.ca (e-mail info@oeb.gov.on.ca) if you were also scammed by Universal Energy. Perhaps if enough people file complaints, they can do something about them. I don't know if it will help, but you may try contacting McGuinty at http://www.premier.gov.on.ca/home/default.asp?lang=EN. I personally have not found him (or my local MPP) to be helpful with other issues, but you never know, he may surprise me this time. He used to have an e-mail address, but there is a link on the page to contact him and you may submit your complaint directly through his site.
If anyone doubts the voracity of what I have stated, contact Universal Energy yourself. Pit Bulls were banned in Ontario, and yet these more ferocious and disreputable companies are not!
If anyone out there has any success, please let me know. They are refusing to cancel my contract, and I have been trying to get it cancelled since July 12, 2006, following their explicit cancellation instructions!
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Ontario Forum
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posted in Are You Being Scammed by Universal Energy Corp.?????
16 August 2006 3:42 PM
Have you been scammed by the Universal Energy Corporation? Someone from their corporation knocked at my door on April 12, 2006. I live in a "security" apartment building in which solicitation is prohibited. The landlord has signs posted stating that fact. Before I even opened the door more than a crack with the chain on and before I could ask him, the man immediately advised me that he was not a salesman. I told him that solicitation was prohibited in the building and I would not open my door to "salespersons". He advised and repeatedly assured me that he was there to inform consumers about the deregulation of utilities by the Provincial Government, how the first increase in July would be from 5 cents/kwh to 10 cents/kwh (100% increase) , and how it would increase by 2008 to 20 cents/kwh (400% increase). He further advised he was acting as a consumer advocate and stated that, if I signed up immediately for a "fixed rate", I would be protected from the bloated electricity rate increases, by having my rate frozen at 8.63 cents/kwh. While he was here, we discussed many different ways to conserve energy (not just electricity), and I told him many of the ways I personally conserve energy, for example by using all fluorescent bulbs. Several times I again asked if he was a salesman just to be sure, and he repeatedly assured me he was not, that he was a consumer advocate, going door-to-door to simply educate consumers. He certainly educated me! Like a moron, I even offered and served him a cold beverage believe it or not, while this "jerk was nailing me to the barn door".
I received my Electric bill from the local utilities company in July. The rate had increased from 5 to 5.8 cents/kwh. I had unknowingly signed a "contract" with an independent utility company for a much higher rate, without even knowing it! Of course he did not tell me that!!!!!! Someone please advise me if you think I am wrong about this. The document which allegedly fixed my electric rate at 8.63 cents/kwh is supposed to protect me and keep my electricity rates frozen at a fixed rate, subsequently saving me money immediately and forever. The Ontario Energy Board set the rate at 5.8 cents/kwh. Am I actually saving money??? Of course not. It is costing me nearly 3 cents/kwh more than that set out by the Provincial Government OEB, all profit to Universal Energy, especially since the billing is still done by the local utility company!
That was on July 14/06. Straight away, I contacted Universal Energy to file a complaint and cancel the contract immediately. They refused to cancel it. I was told that I would have to contact their Compliance Dept. When I asked to be transferred to the Dept., I was advised they have no telephone extension and, even if they did, there was no one on site to speak with at any time. I asked for an e-mail address, so I could cancel the contract immediately and was advised they have no e-mail address. I was provided with an address and told that I had to fax or send a letter by "snail mail" to cancel. I asked to speak with a manager or someone in a position of authority, but the woman to whom I was transferred was equally uncooperative about all of my above concerns.
Immediately I telephoned the Ontario Energy Board and lodged an official complaint. Jeremy at OEB advised me that the way I was treated was typical and advised me to send the letter to Vanessa Anesetti, the Manager at Universal. I did it that afternoon. As of today, Wed. Aug. 16, 2006, they are refusing to cancel the contract, even though I have repeatedly explained how their rep misrepresented himself right from the beginning. They refuse to put anything in writing and are argumentative, insolent, and uncooperative on the phone. I have spoken with others at their office, but mostly with Anesetti.
Please go to http://universalenergycorpscam.blogspot.com/ to see some of the e-mail complaints I have made, not only to Universal Energy, but also the OEB and even Premier McGuinty. This information will be posted there, followed by copies of some of my correspondences and written complaints.
I am sure that I am not the only person, not only in Kingston, but also in Ontario, who is being scammed by these people. You may file complaints with the Ontario Energy Board at www.oeb.gov.on.ca (e-mail info@oeb.gov.on.ca) if you were also scammed by Universal Energy. Perhaps if enough people file complaints, they can do something about them. I don't know if it will help, but you may try contacting McGuinty at http://www.premier.gov.on.ca/home/default.asp?lang=EN. I personally have not found him (or my local MPP) to be helpful with other issues, but you never know, he may surprise me this time. He used to have an e-mail address, but there is a link on the page to contact him and you may submit your complaint directly through his site.
If anyone doubts the voracity of what I have stated, contact Universal Energy yourself. Pit Bulls were banned in Ontario, and yet these more ferocious and disreputable companies are not!
If anyone out there has any success, please let me know.
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