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User Profile > Smvh

Smvh, Ottawa

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posted in Universal Energy Scam: Rates Higher than Local PUC 07 April 2007 10:43 AM Our family were basically scammed as well. The salesperson came to the door late in the evening ( I know it was a karate night and my husband was home so it had to be after 8:00). I have 3 kids under 8 and the youngest is autistic so it was royal chaos and I had asked the gentleman ( I use that term lightly) if he was selling me a plan, repeatedly he said no and gave me the same scam info you all report. I handed him over to my husband so I could get the kids finished homework and to sleep... finally my husband just filled out the form to get rid of him as the gentleman said it wouldn't be activated until we called. I didn't think anything of it after that as we had no intention of activating it... aparently they called back about a week later (again late in the evening) and asked to just verify some info which my husband did! Apparently this call activated us... the other day my neighbour mentioned something about this company so I called them just to verify that we weren't activated but we were... I asked 5 times!!!! to speak to a manager/supervisor and finally the person on the phone came back and said the manager was on another call... so I told them I wanted the manager to call me back as soon as they were finished on the line. I waited 45 minutes called back and was told by the person who answered that policy is that a manager will return calls in a 24 - 48 hour period. I told her that we were cancelling and that we were filing with the Better Business Bureau. Someone called me yesterday after 24 hours (what a shock) and told me that I should have just told the person at the door to go away and they would have. (yeah right) I was also told that my cancellation notice was sent to a different person and she had no knowledge of it and that it takes that department 10 - 15 business days to review my file and would advise me if I can have it cancelled. Unfortunately I don't hold much hope of that as it was 3 days afer the 30 day bull crap cancellation date. Please file your complaints with the Better Business Bureau. These companies prey on us and use these times late in the evening when things are confusing in a home.	Ontario Forum

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