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User Profile > cmonet

cmonet, Toronto
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posted in Universal Energy Scam: Rates Higher than Local PUC
15 June 2007 10:47 AM
Hi, we got a person from Universal energy at our door 2 days ago (June, 13). After a long discussion she eventually convinced us to sign an "application" and give her one of our hydro bills. After that I googled universal energy and I found this and others forums posting all the problems with them. Thanks to all you guys that posted your stories to warn us!!
So we called the day after and saying that we wanted to cancel our application but we were told that they didn't have it "in the system" yet, and that we should wait to receive a call and cancel at that time.... yes right!...
So I called again today and after being the told the same story I asked the guy to speak with a manager, he said that the manager was not there right now and when I insisted he HUNG UP on me!!! When I called again the line dropped off immediately, I guess they recognized the number!! So I called from my cellphone and I spoke with someone else, I insisted again to be cancelled immediately and to talk with a manager, at first she said it was not possible, after asking again she finally said she was going to to a cancellation for me!! This means that you can cancel immediatley don't give up if they tell you that you have to wait. So I have to give again all the info (name address, hyrdo account #.. ) and I got a cancellation, with a cancellation number. So I'll keep my radar on for any phone calls from them but I hope I got rid of them before being hooked up.
I really hated their way to do "businness" I think the government should be informed of this.
Good luck all of u,
say NO to Universal Energy!!
 
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