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User Profile > kWhfrustated

kWhfrustated, Ottawa
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posted in Universal Energy Scam: Rates Higher than Local PUC
23 August 2007 12:48 PM
Ihatescammers,

I too only signed an application. I made sure to keep all of the paperwork given to me by the charming salesman (who also said he wasn't a salesman). I got a telephone confirmation but no hardcopy contract was ever sent to me. The manipulation came in the form of scare tactics delivered in a 'don't worry..we are here to protect you' dialogue. The literature handed to me had inflammatory headlines from media sources such as the Toronto Sun's article "Hydro Will be Hell to Pay" (July 22, 2005) followed by The Globe and Mail's article "Gas and hyrdro rates set to soar." (September 16, 2005)
I know I was scammed and I can only warn others to avoid these 'companies' at any cost. I just spent an hour calling and complaining to Hydro and UP and have gotten nowhere AGAIN. UP wants an official letter of cancellation to which the customer service rep was very well versed on what was to be contained in that letter. I can bet she has to tell that story several times per shift. I asked her how much it would cost to buy out my contract. She said she could not say. I told her the last rep I called a few months ago told me it would cost $700 but that it was negotiable. Obviously the left hand doesn't know what the right hand is doing. My hydro bills have doubled since I signed on. Currently, Hydro rates are set at 5.3 cents/kWh..UP..fixed at 9.59 for me.
For people like myself who do not need to consider long term as I move every few years, this is a bad deal from top to bottom. I am considering seeking legal advice once I get a response (was told 5-15 business days which ropes us in for another bill) to my letter requesting a dollar amount should I cancel.
I am so angry at myself for being lead on. I should know better. As I take some responsibility for my actions, I will not take responsibility for how it was that I was lead on. Universal Power needs to be stopped. These companies have zero scrupples. They want your money and will do everything to get it. Oh..and if you are thinking that you can just switch the hydro bill into someone elses name to kill your UP contract, well..not so fast. If the new account holder has not held an account with Hydro in the last 2 years, they will have to pay $562.00 deposit (refundable after 12 months if payment history is perfect) plus another $30.00 set up fee. Universal Power knows this and this is why they charge what they do for cancellation. They assume that since the costs will be similar to make the change that most people will avoid cancelling.
I can go on for hours but I am certain you are hearing nothing new. Thanks for your time.
kWhfrustated.
 
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