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rhinemine, Ottawa
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posted in Universal Energy Scam: Rates Higher than Local PUC
05 March 2008 8:07 PM
Hello Nadjam
Thanks for response. I have some couple of question to discuss. Could you please reply back to my e-mail rhinemine@gmail.com with your e-mail ID. Would like ensure you that you don't have to disclose your real name or any personal info.
Thanks
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Ontario Forum
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posted in Universal Energy Scam: Rates Higher than Local PUC
02 March 2008 8:25 AM
What further steps you took after geting the cancellation number? Will they still try to get you after that?
quoting: pplflduser
I sent them an email a couple of days ago because it's been a month since they sent me an email saying they will be sending a cancellation letter within 5-15 business days.
I got a response last night with that EXACT SAME email they sent last month (did they forget to send me the letter last month??!). So I told them that I want an actual response of CONFIRMATION that they sent it out, not a stupid duplicate of a previous email, and that I would take further action if it is further delayed. I guess I will call them tomorrow.
This was their email, probably just copied and pasted by one of their idiotic staff:
(This was the response to my message asking for a confirmation that the cancellation letter was sent to me)
====
Thank you for writing to Universal Energy Corporation. We have received and submitted your cancellation request to our Customer Relations Department. A response will be sent to you via post mail within 5-15 business days.
Please refer to Section 13 of the Electricity Agreement Terms and Conditions for information relating to Early Termination Charges.
(contact info followed)
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Ontario Forum
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posted in Universal Energy Scam: Rates Higher than Local PUC
01 March 2008 10:12 PM
Hello Nadjam
What process you followed after geting the cancellation confirmation # in e-mail?
Is that all end or have request for another formal cancellation letter. Advice please.
quoting: nadjam
to snrdrummer....Call them immediately! Tell them you don't want to go with their company, and ask them for a cancellation number. It's good that you didn't get a call from them, however, I would cover all bases, and call them, write to them, fax them, e-mail them, etc. My only question to you, is did they call and speak to anyone else your household? The impression I get is that it doesn't matter who answers the phone and talks to them. As long as they get a phone verification, they deem that as you agreeing to the contract. So, again, don't hesitate, call, fax, e-mail, phone as soon as you can!
Good Luck and keep us posted on this forum!
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Ontario Forum
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